FAQs

Below are answers to frequently asked questions. If there is something I’ve missed, please don’t hesitate to ask. For more information, get in touch. I look forward to meeting you soon.

What are your COVID safety measures?

I would like to assure all my clients that all reusable items such as towels and sheets are cleaned in accordance with government guidelines and that between every client there will be disinfection of surfaces. This may lead to an increased time between appointments. Please try to arrive at your scheduled time.

While the cleaning measures will always be observed, some of the government guidelines, such as social distancing and wearing masks, change frequently. Therefore, I encourage you to contact me if you have any questions about the current measures followed or for any other query. Thank you!

When are you available?

My normal office hours are 10am – 2 pm Monday to Thursday and 10am – 5pm Saturdays and Sundays.
 

Please note these times may vary. If you are unable to find a suitable time online, please contact me as I may be available at different times as well, including for evening appointments.

This is my first time here. What do I do?

If you would just like a chat, this can be booked online following the link at the top of the page and selecting ‘Consultation for first time clients’ or by contacting me using the details at the bottom of this page.

If you would like a treatment, then please book online or contact me. If booking online, please book both the ‘Consultation for first time clients’ and the desired treatment. If you are not sure what treatment to choose, then select “Custom Treatment’.

Whichever you book, the 30-minute consultation for first time clients is free of charge.

What happens during our first meeting?

The first time we meet, we will have a 30-minute initial consultation where we will decide which massage or combination of massages is suitable for you. There is no extra charge for this.
During this consultation you will also have to sign a few forms if you have not already done so online.
You may book this free, no obligation, consultation separately from any treatments if you would just like to meet me and ask some questions.
We will also go over your medical history and establish whether it is safe for you to have treatments.

How do I make an appointment at the office?

Appointments can be made:

  • Online, following this link or by clinking the Book Online button anywhere on this website – please do not book online if you would like a home visit.

  • By email at qcmassageandcst@gmail.com

  • By phone at 07757927449 – if possible, please send a message via SMS or WhatsApp as I am often unable to answer the phone.

  • On Facebook – where you can leave me a message

How do I make an appointment for a home visit?

Please contact me directly for home visits either by phone, email or Facebook using the details above. Please note that for home visits I may be available at other times than if trying to book online.

How do I make an online appointment?

Here are the steps to book an appointment online:

  1. Please click the Book Online button anywhere on this website including at the top of this page. This will take you to a new website where you will be able to view my contact information.

  2. Click the ‘Book Appointment’ blue button and select from a list of all possible treatments. First time clients must select ‘Consultation for first time clients’ in addition to any treatment. If unsure what treatment you would like, please select custom treatment.

  3. After selecting the treatment type, the duration, the date and your contact information, your appointment will be confirmed.

What do I do after booking an online appointment?

You will receive a confirmation email including a link where you can complete a consultation form. Completing this online will save time for your initial consultation and allow more time for discussions. There are no mandatory fields in the online consultation form, please feel free to fill in only what you feel comfortable.

Will my data be kept online?

Yes. Regardless of whether you complete the consultation form yourself or we do it together during your initial consultation, your data will be stored safely online, on the ClinicSense database, in accordance with GDPR rules. Please see the ClinicSense Privacy Policy

Will any of my data be kept on this website?

Yes. Most of your data will be kept safe by ClinicSense, which is also the system used for booking your appointment. Your interactions with the website will be stored using cookies. If you would like to know more about cookies, please click here.

What personal data will you collect from me and how will it be used?

Only data relevant to the therapist will be required and stored. Please read our Privacy Policy for further information.

When should I arrive for my appointment?

Please try to arrive as close as possible to your appointment time. Please do not arrive more than 5 minutes before your appointment time as I will be unable to open the door for you if I am with another client. If you are late this may lead to a shorter treatment time.

How long is an appointment?

Treatment times vary depending on the therapy between 30 minutes and 80 minutes. Please bear in mind these are actual massage times. Please allow approximately 10-15 extra minutes for discussions and setup.

Are there any stairs to your office?

There is a back entrance to the building from Dublin South Lane Street. This is right next to my office. There are no stairs if coming in this way. Please let me know if you intend to use this entrance as there is no buzzer on this door.

When entering through the front door you will have to go down 2 flights of stairs, which are not very steep.

Unfortunately, there is no bathroom on my floor. There is one situated one floor above.

There is no lift in the building.

How much does a treatment at the office cost?

Usually, the prices at the office are:

60 minutes - £50

90 minutes - £70

120 minutes - £90

​Some special bespoke treatments may have different prices depending on your needs. This can be discussed during our initial consultation.

How much does a treatment cost if the therapist comes to my home?

I can provide treatments at your home for an additional charge to cover fuel and journey time.
For clients within 10 miles of Edinburgh City Centre the charge is £10 per call-out, not per treatment.
For clients further than 10 miles from Edinburgh City centre the fee is negotiable depending on the distance.

How can I pay for my treatment?

I currently accept cash, bank transfer and Revolut transfers.

What happens if I am late or I cannot make it

Please contact your therapist as soon as you know that you will not be able to make it on time. Unfortunately it is not possible to extend a session if you are late. You are still welcome to attend your session even if you are late. In this case the full price will still have to be paid.

If you do not show up for your session and you do not let your therapist know, you may only book another appointment if you pay in advance and you will no longer be eligible for discounts. Cancellation fees may also apply, which will have to be discussed with your therapist.

Do you offer any discounts?

Yes. Discounts are available for children, family bookings or for purchasing multiple sessions. Please inquire and depending on your circumstances I am sure we can make a suitable treatment package for your personal needs.

What is your cancellation policy?

If you booked online your appointment can be cancelled from your booking confirmation email. Otherwise, please contact me.


You may cancel free of charge up to 24 hours before your scheduled treatment.

For cancellations within 24 hours of the treatment a 50% charge will apply, based on the cost of the booked treatment.

What if I am not feeling well on the day of the treatment?

If you already have a booking, please contact me to cancel your treatment for free if on the day of the treatment you have a fever, nausea, vomiting or diarrhoea or any flu or covid symptoms (new continuous cough, loss or change to your taste or smell). Thank you!

Do you offer treatments to children?

Yes.
For anyone under the age of 18, a responsible adult will have to give written permission for the treatment.
For treatments on children under 16, a responsible adult must be present in the room at all times.
For younger children the treatment times and intensity will be reduced accordingly. The cost of the treatments will also be reduced. Please inquire for further information.

Do you offer customized treatments?

Yes. During our initial consultation we will go over your medical history and needs and decide together which therapy or combination would be best suited for you.

What is CST?

Craniosacral Therapy is a gentle complementary therapy which aims to release tension stored in the tissues, improving general health and wellbeing.
Please note that I am still a student with over 100 hour-long treatments completed.
Until I am fully qualified, all craniosacral therapy treatments come with a 50% discount.

Will the treatment be painful?

Everyone is different when it comes to the experience of receiving a treatment. While some people prefer deep pressure, others may like a gentle massage. If you feel uncomfortable or in pain during your treatment, please let me know and I will adjust my techniques.

Will I be able to talk or move during my treatment?

Yes. It is important to feel comfortable and relaxed during treatment. Therefore, please feel free to adjust your position and to ask any questions or give any feedback you may have. If certain techniques require you to be in a certain position, I will communicate this to you.

Do I need to stay awake during treatment?

No. The more relaxed you are the better the treatment will work on you so feel free to fall asleep. I will gently wake you up at the end of the treatment.

Will you leave the room when I need to get dressed or undressed?

Yes. You will have the room to yourself, and towels will be available for you to use.

Will I have to bring my own towels?

Towels and sheets will be provided. If you would like to bring and use your own towels or sheets, you are free to do so. If possible, please let me know in advance if you will be using your own. Thank you!

What should I wear?

If you are receiving an over the clothes treatment, please wear soft, comfortable clothing.
If you are receiving an on-the-skin treatment you may wear anything you would like as you will have to remove your clothes down to your pants or boxer shorts.
Ideally please do not wear any jewellery.
For treatments involving oil you may want to tie your hair. Also, please note there is a chance oil may get on your pants or boxer shorts.

Is there a treatment for which I do not have to undress?

Yes. I offer CST (craniosacral therapy), a very gentle therapy and Tui Na massage, which is more vigorous and can be combined with myofascial release. For these you will only need to take off your shoes and lie on the table. You may even be covered with a sheet. I recommend wearing comfortable clothing and ideally just one layer of clothes for the massage.

Can I have a treatment if I am pregnant?

In case of pregnancy, I am regretfully unable to offer massages currently as I am not yet qualified to perform pregnancy massage, this being a qualification I intend to obtain.

Can I have a treatment if I have been suspected or diagnosed with cancer?

In the case of people who are either suspected of, are being treated for, or are recovering from cancer, I am regretfully unable to offer massages currently as I am not yet qualified to perform oncological massage, this being a qualification I intend to obtain. If you have had cancer in the past and are no longer receiving any cancer related treatment and you would like a massage you will need to obtain the written consent from your doctor. In this case, please let your doctor know that the treatment will not be carried out by a person qualified in oncological massage.

Are there any medical conditions that stop me from receiving treatments?

Yes. There are conditions which may stop you from receiving certain treatments. This will vary according to treatment type and intensity. For example, CST (craniosacral therapy) is generally well tolerated, and most people will be able to have at least a partial treatment. On the other hand, deep tissue may be quite intensive and more suitable for someone in good physical condition.

If you are already suffering from certain health conditions, which will be discussed during the initial consultation, you will have to either provide a letter from your GP or specialist doctor confirming their agreement for you to have complementary treatments or you will have to sign a letter of informed consent. Examples of such health conditions: heart conditions, diabetes, recent surgery, etc.

Please do NOT book a treatment if you are suffering from a contagious condition (particularly respiratory or skin conditions).

Should I book a treatment if I recently became ill?

No. If you have recently become ill, please contact your doctor or emergency services.

Alternative/complementary/holistic treatments are more suitable for long term (chronic) conditions. For sudden onset (acute) conditions please contact the NHS.

Also please note that none of the offered alternative/complementary/holistic treatments are meant to replace treatments offered by the regular medical system (NHS). If you have a medical problem, please speak to your GP or doctor before trying such treatments. Alternative/complementary/holistic treatments are designed to help the healing process, both mentally and physically, by working together with and alongside conventional, classic medicine.

Is it safe for me to have a treatment?

If you are suffering from a medical condition and you are unsure if you should undergo one of the treatments I offer, please speak to your GP or specialist doctor.

Even if you are not diagnosed with a medical condition, and you are just worried a treatment such as a massage may be unsuitable for you, please speak to your GP or specialist doctor.

Alternative/complementary/holistic treatments are designed to help the healing process, both mentally and physically, so it is important that when you come for a treatment you are not concerned and that you have a positive attitude towards receiving a treatment.

If you have already talked to your doctor and you still have doubts, I am more than happy to just have a chat during our first meeting. There is absolutely no obligation to have a treatment and I will not carry out a treatment on clients that are reluctant to receive treatment.

What can I expect after my treatment?

Occasionally, you may experience reactions as your body starts the healing process and toxins are eliminated from your body:

  • Frequent visits to the toilet

  • Runny nose or cough

  • Skin rash

  • Perspiration or headaches

  • Restless sleep or vivid dreams

  • Conditions which have been suppressed may flare up temporarily

  • The treated area may feel sensitive or slightly painful, particularly after deep tissue treatments

These reactions are temporary and should clear within 24 – 48 hours. They are positive signs your body has responded to the treatment and is balancing itself.

What should I do after my treatment?

To ensure maximum benefit from the treatment please take into account the following recommendations for 24 – 48 hours after your treatment:

  • Increase the amount of water you drink to aid the removal of toxins from your body

  • Reduce the amount of coffee and energy drinks you consume

  • Avoid alcohol (particularly on the day of your treatment) and avoid smoking

  • A light diet is recommended so the body does not have to concentrate on digestion

  • Wear loose clothing which does not limit blood or lymph flow

  • Avoid hot baths or saunas for a couple of hours following a treatment

  • Try to make some time to relax and let the treatment work for you

Please contact me for further information or bookings.